Newminal — Practitioner Privacy Policy

Last updated: 24 October 2026
Effective date: 24 October 2026

1. Introduction

Newminal is a healthcare technology platform that enables healthcare professionals to create a digital professional presence, operate online clinics, conduct video consultations and manage client interactions.

This Privacy Policy explains how Newminal collects, uses, stores, discloses and protects personal information relating to Practitioners who register for or use our Platform.

For the purposes of this Policy, “Practitioner” includes doctors and other healthcare professionals who use Newminal's services.

“You” and “your” refer to the Practitioner using the Platform.

We aim to handle personal information in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when their respective provisions apply.

2. Information We Collect

Depending on your use of Newminal, we may collect the following information.

2.1 Account and Contact Information

• Name, email address and mobile number.
• Login credentials or authentication-related information.
• Profile photographs and professional biographies.
• Account preferences and communication settings.

2.2 Professional Information

To enable you to create and maintain your professional presence, we may collect:

• Professional designation, speciality and qualifications.
• Professional registration details and registration numbers, where applicable.
• Information about experience, services offered and practice locations.
• Clinic information, consultation availability and appointment settings.
• Professional certificates or other supporting documents you choose or are required to submit.

We may use relevant information to facilitate professional profile creation, verification where offered, account administration and compliance with applicable requirements.

You are responsible for ensuring that professional information you provide is accurate and up to date.

2.3 Technical and Usage Information

We may collect IP addresses, device and browser details, session information, security logs, timestamps, diagnostic information and Platform usage data where necessary for service operation, troubleshooting, security and fraud prevention.

2.4 Client-Related Information

When you use Newminal's online clinic or client management features, the Platform may process personal information relating to your Clients, including appointment details, communications, documents and health-related information.

Such information may be processed by Newminal to provide the technology services you request. Depending on the relevant processing activity, you or your organisation may determine the purposes and means of processing, while Newminal may act on your behalf as a data processor.

Newminal may also process certain information for its own purposes, such as account security, billing, platform administration and legal compliance, where permitted by law.

The parties' respective responsibilities should be established through appropriate agreements and operational arrangements.

2.5 Video Consultation Information

When you use video consultation features, our systems may process session identifiers, participant information, timestamps, connection details and technical diagnostics.

Any recording, transcription or similar functionality, if available, will be subject to its specific settings, required permissions, applicable law and relevant agreements.

We do not claim that all video and audio interactions are never recorded. Where recording is not enabled, we do not intentionally create a recording through that feature.

3. How We Use Your Information

We may process your personal information to:

• Create and maintain your account.
• Enable your digital professional presence and online clinic.
• Manage profile information, appointments and consultation availability.
• Provide video consultation and client management functionality.
• Authenticate users and protect accounts.
• Provide support, troubleshoot issues and maintain service quality.
• Verify professional details where verification features are offered.
• Manage subscriptions, billing and applicable payments, where relevant.
• Detect fraud, misuse, unauthorised access and security incidents.
• Communicate important service updates.
• Comply with applicable laws and respond to lawful requests.
• Establish, exercise or defend legal claims where permitted.

Where consent is required, we will obtain it appropriately. We will not treat registration alone as unrestricted permission to process personal information for unrelated purposes.

4. Client Data and Your Responsibilities

Newminal provides technology for managing Client interactions. You remain responsible for your professional services, clinical decisions and compliance with the laws and professional standards applicable to your practice.

Where you determine why and how Client personal information is collected or used for your professional services, you must ensure that you have an appropriate legal basis, provide required privacy information, obtain required permissions and honour applicable rights.

You should:

• Collect only information reasonably necessary for your professional services.
• Use Client information only for authorised and lawful purposes.
• Maintain confidentiality and restrict access to authorised personnel.
• Avoid downloading, exporting or sharing Client records unnecessarily.
• Apply appropriate safeguards to devices and accounts used to access the Platform.
• Retain professional and clinical records for the periods required by applicable law.
• Respond appropriately to Client requests concerning their information.
• Notify Newminal promptly if you discover a suspected security incident involving the Platform or Client information.

Newminal's access to Client data will depend on the functionality used, the applicable service arrangements and its own legal obligations.

5. How We Share Your Information

We do not sell Practitioner personal information as a business practice.

We may share relevant information with:

5.1 Clients and Platform Users

Professional profile information you choose to publish may be visible to Clients or other visitors. Consider carefully which contact and professional details you make publicly available.

5.2 Infrastructure and Service Providers

Newminal uses Supabase for database, storage and related services, configured for the Mumbai, India region. We also operate an encrypted video consultation server hosted in India.

Authorised service providers may process Practitioner information as necessary to deliver hosting, storage, authentication, communications, security and other technical services.

5.3 Professional or Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process or a competent authority.

5.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, restructuring or transfer of the business, subject to applicable law.

6. Storage and Security

We use technical and organisational safeguards designed to protect personal information.

Our stated infrastructure arrangements include:

• Supabase database and storage configured for Mumbai, India.
• Row-level security enabled across database tables.
• An encrypted video consultation server hosted in India.
• Access controls intended to restrict information to authorised users and systems.

These safeguards do not eliminate every security risk. Actual protection also depends on application-level authorisation, storage policies, access credentials, backups, integrations and operational practices.

Although our primary stated infrastructure is in India, certain service providers, support operations, metadata or integrations may involve other processing locations. Any such processing must be assessed against applicable law and relevant provider arrangements.

7. Data Retention

We retain Practitioner information for as long as reasonably necessary to operate the Platform, maintain accounts and professional profiles, administer subscriptions where applicable, protect security and comply with legal obligations.

Retention periods may differ for account records, professional credentials, security logs, billing records and Client-related records.

Clinical or professional records may be subject to separate retention obligations. Newminal's account deletion process does not override a Practitioner's independent legal duties to retain records.

8. Account Deletion

You may request deletion of your Newminal account through the available account deletion facility or by contacting privacy@newminal.com.

After verifying your request, we will process it in accordance with applicable law and our deletion procedures.

Deletion may remove your profile, account access and associated Platform information. Certain information may be retained where required by law, necessary to address a legal claim or otherwise lawfully required.

Public profile information, records already lawfully disclosed to Clients, information held independently by Clients and information retained in backups may not disappear immediately or automatically. We will apply relevant deletion and retention procedures to information under our control.

Before deleting your account, you should export or otherwise preserve any professional records you are legally required to maintain, where the Platform permits this.

9. Your Privacy Rights

Subject to applicable law, you may have rights to request access to information about personal data processed about you, correction, updating, erasure where applicable, consent withdrawal, grievance redressal and nomination of another individual where legally permitted.

Requests can be sent to privacy@newminal.com.

We may verify your identity before acting on a request. Requests may be subject to lawful retention requirements and other applicable restrictions.

10. Cookies and Similar Technologies

We may use cookies, local storage or similar technologies to support authentication, account sessions, preferences, security and service functionality.

Where optional analytics or other technologies are used, we will provide appropriate information and obtain consent where required.

11. Changes to This Policy

We may update this Policy to reflect changes in our services, infrastructure, legal requirements or privacy practices.

The updated version will be published with a revised date, and additional notice will be provided where required by law.

12. Contact and Grievances

For privacy requests, account deletion or privacy grievances:

Email: privacy@newminal.com

For contractual and general terms-related enquiries:

Email: terms@newminal.com

We will handle privacy grievances through an appropriate process and within applicable legal timelines.